Refund Policy

1. Refund Policy & Refund Process

Customers may choose either a refund or Smavy Credits for any unused classes. Any classes already attended will be charged at the base (non-discounted) price, and the remaining balance — if any — will be refunded or converted to Smavy Credits, based on the customer’s preference.

1.1 Refund Routing by Payment Method

Smavy Academy accepts payments via RazorPay, PayPal, and local bank transfers. Refunds are processed as follows:

• RazorPay payments: Refunds will be processed to the original payment method, after deducting any applicable RazorPay transaction fees.
• PayPal payments: Refunds will be processed to the original PayPal account, after deducting any applicable PayPal transaction fees.
• Local bank transfer payments: Refunds cannot be processed back to a local bank account. For bank transfer payments, refunds will be processed to the customer’s PayPal account only, with any applicable PayPal fees deducted.

1.2 Smavy Credits (Alternative to Refund)

Customers who opt for Smavy Credits instead of a monetary refund receive the following benefits:

• Credits are issued at the full balance value (no transaction fees deducted).
• Credits are redeemable for any Smavy classes within a two-year period from the date of issue.
• Credits are non-transferable and can only be used for Smavy services — they cannot be exchanged for cash or used with third-party services.
• Credits can be applied to any family member’s classes held under the same Smavy account.

1.3 How to Request a Refund

To request a refund or convert your balance to Smavy Credits, contact hello@smavy.com with your account details and your preference (refund or credits). Approved requests are typically processed within 7–10 working days.

2. Renewal Policy

Payment for classes at Smavy Academy is required in advance.

• Over-usage: Any classes attended in excess of the purchased package will be included in the next invoice.
• Under-usage: Any unused classes from the current package will carry forward to the next billing period.

This ensures that students never lose paid-for classes, and Smavy is fairly compensated for any additional sessions delivered.

3. Session Scheduling & No-Show Policy

Classes will be held as per the schedule approved by the student/parent.

• Requests for cancellation or rescheduling will be accepted only before 2 hours of the start of the class.
• After this 2-hour window closes, the request window is closed and the student will be marked as a no-show.
• All no-show classes will be charged in full.

4. Free Trial

Every new family receives a 1-hour free trial session per subject. No payment is taken for the free trial. If you are not satisfied with your matched tutor, you may request a different tutor at no additional cost — and continue to receive free trials until you find the right tutor for your child.

5. Tutor Change Requests

If you are not satisfied with your tutor at any time during your Smavy journey, you can request a change at no additional cost. You will continue to receive a fresh free trial with each new tutor until you find the right fit. This applies indefinitely throughout your time at Smavy.

6. Contact Us

For any refund-related queries, please contact:

• Email: hello@smavy.com
• WhatsApp: wa.link/hybwn0
• Phone (AU): +61 480 045 848
• Phone (IN): +91 76958 53385
• Phone (UK): +44 20 3349 5911
• Phone (US): +1 214 308 0807